Sign Solutions, Inc. Terms & Conditions of Sale & Privacy Policy

TERMS AND CONDITIONS OF SALE – GENERAL

These sales terms and conditions represent the complete agreement of the parties and shall be binding upon Sign Solutions, Inc. (Sign Solutions) and Buyer, unless modified in writing and signed and approved by an officer of Sign Solutions, Inc. No modification of any terms shall occur by Sign Solutions’s shipment of goods following receipt of Buyer’s purchase order, shipping request or similar forms containing printed terms and conditions additional to or in conflict with Sign Solutions’s terms. A written acceptance of order will be provided at Buyer’s request. Shipment of goods without written price verification does not constitute acceptance of the price contained in the order. Any customer specific requirements other than industry standards must be supplied with each and every purchase order.

1. PAYMENT TERMS

With approved credit, our standard payment terms are Net 30, with a carrying charge of 1.25% per month for payments received after 30 days. At any time Sign Solutions reserves the right to require advance payment or offer other payment terms for goods or services if the financial condition of Buyer so warrants as determined by Sign Solutions. If Buyer fails to make payment in accordance with terms of this agreement, or fails to comply with any provisions hereof, Sign Solutions may, at its option (and in addition to other any other remedies available to it at law), cancel any unshipped portion of this order. Buyer will still remain liable for all unpaid accounts.

2. TAXES

Prices do not include taxes. Taxes are paid by Buyer upon invoice unless Buyer provides a valid exemption certificate acceptable to the controlling taxing authority or unless Sign Solutions is forbidden by law from collection of said taxes.

3. PACKAGING

Buyer must submit special packaging requests at time of quotation. Unless provided prior to quotation, Sign Solutions will comply with standard packing requirements for the method of transportation selected. The cost of all special packaging, loading or bracing requested by Buyer will be paid for by Buyer.

4. TRANSPORTATION

Unless provided, Sign Solutions will use its judgment in determining carrier and routing. In any case, Sign Solutions will not be liable for any delays or excessive transportation charges resulting from its selection. In certain cases, Sign Solutions receives discounts from freight carriers and at its discretion can pass along discounts to the Buyer, but Sign Solutions can also elect to charge the list price for carrier’s service. Sign Solutions is in no way obligated to pass along discounts it has earned from carriers. Sign Solutions may also add a handling fee for the cost of handling shipments. Buyer can elect to send shipments freight collect but this must be specified in the order.

5. PRICE

Prices, including any transportation charges, are subject to change without notice unless specifically designated as firm for a specific period pursuant to a written quote or written sales contract. All prices and deliveries are FOB shipping point unless otherwise agreed in writing.

6. QUOTATION

Sign Solutions can provide quotations verbal, or in writing via e-mail, fax or U.S. Mail. Price and delivery are subject to prior sale on all quotations.

7. ORDER CANCELATION

Many of our items are made to order and considered custom items. Once orders are placed verbally or in writing they cannot be canceled without written approval from Sign Solutions management.

8. BLANKET ORDERS & STOCKING AGREEMENTS

Sign Solutions accepts blanket orders as a form of inventory stocking program specifically for individual customers. Product will be held in our inventory for up to 12 months. During this term, product will be shipped and invoiced as requested by customer. Unless otherwise agreed in writing and approved by Sign Solutions management, customer agrees to take any and all product within 12 months after receipt of original order from customer. Any product that exceeds the 12-month stocking program will be shipped and invoiced. Blanket orders cannot be canceled unless agreed to in writing by Sign Solutions management.

9. RETURN OF PRODUCTS

If quality is disputed, Buyer agrees to contact Sign Solutions immediately. Sign Solutions will decide if goods can be returned, and Buyer’s claim is valid. Buyer must have a valid RMA number from Sign Solutions to return any goods. Any and all goods returned without a valid RMA number will be returned to Buyer at Buyer’s expense and Buyer agrees to pay Sign Solutions’s original invoice and any subsequent invoices related improper returns in full. Buyer has ten (10) days from the date of receipt of shipment to request an RMA number. Orders cannot be canceled except upon the written approval of Sign Solutions.

10. SUBSTITUTION

Sign Solutions reserves the right, without prior notification, to substitute an alternative product, component or material of like kind, quality and function. If Buyer cannot accept a substitute, Buyer must specifically declare that no substitution is allowed when the Buyer requests a quote or places an order.

11. TITLE AND RISK OF LOSS

Delivery to carrier shall constitute delivery to Buyer. Risk of loss or damage shall pass to Buyer at this time. Any claim of Buyer relative to damage during shipping or delivery should be made directly to the carrier. Any claims by Buyer against Sign Solutions for shortage or damage occurring prior to such delivery to carrier must be made within five (5) days after receipt of the goods and accompanied by original transportation bill signed by carrier and Buyer noting that carrier received the goods from Sign Solutions in the condition claimed. Photos of damage and notes must be made on the Bill of Lading describing damage. Notwithstanding passage of the risk of loss to Buyer, title and right of possession to the goods sold hereunder shall remain with Sign Solutions until all payments hereunder, including deterred payments evidenced by notes or otherwise, interest, carrying charges, and attorneys’ fees, shall have been made.

12. FORCE MAJEURE

Sign Solutions shall not be liable for failure to perform its obligations resulting directly or indirectly from or contributed to by Force Majeure events, including, but not limited to, acts of God; acts of Buyer, civil or military authority, including wage and price controls; fires; war; riot; delays in transportation; lack of or inability to obtain raw materials (including energy sources), components, labor, fuel or supplies; or other circumstances beyond Sign Solutions’s reasonable control, whether similar or dissimilar to the foregoing. During any such period of shortage of raw materials, Sign Solutions may, at its own discretion, elect to allocate its supply of such raw materials among its various users thereof in any manner which Sign Solutions deems fair and reasonable. In no event shall Sign Solutions be liable for any special or consequential damages for any delay due to any cause whether under Sign Solutions’s control or not.

13. ATTORNEY’S FEES

In the event suit or other proceedings shall be brought for the recovery of the purchase price, or any unpaid balance, or the breach by Buyer of any term herein, Buyer shall reimburse Sign Solutions, in addition to any damages recoverable by law, Sign Solutions’s reasonable attorney’s fees, court costs and costs of collection incurred as a result of such suit or other proceedings.

14. LIABILITY

Sign Solutions shall not be responsible, obligated, or liable for any injury or damage resulting from an application or use of its products, either singularly or in combination with other products, arising out of acceptance of this order. Sign Solutions shall have no liability for errors in quantity delivered unless claim is made by Buyer within five (5) days after receipt of shipment. If such timely claim is made by Buyer, and the claim is deemed valid by Sign Solutions, Sign Solutions may fulfill its responsibility by either shipping the quantity necessary to make good the deficiency, or credit Buyer with the invoice price of the deficiency.

15. WARRANTY

All goods sold by Sign Solutions are warranted to Buyer to be free from defects in material and workmanship and manufactured in accordance with industry standards. THE FOREGOING WARRANTY IS NON-ASSIGNABLE AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO AGENT, EMPLOYEE, OR REPRESENTATIVE OF SIGN SOLUTIONS HAS ANY AUTHORITY TO BIND SIGN SOLUTIONS TO ANY REPRESENTATION, AFFIRMATION, OR WARRANTY CONCERNING THE GOODS AND ANY SUCH REPRESENTATION, AFFIRMATION, OR WARRANTY SHALL NOT BE DEEMED TO HAVE BECOME A PART OF THE BASIS OF THIS AGREEMENT AND SHALL BE UNENFORCEABLE. Any claimed defect in material or workmanship shall be deemed waived by Buyer unless submitted to Sign Solutions in writing within five (5) days from the date the goods are received by Buyer. Sign Solutions shall not be liable under the foregoing warranty if any loss or damage is caused by improper application or use of the goods.

16. REMEDIES AND LIMITATION OF LIABILITY

Sign Solutions shall not be liable for any incidental or consequential losses, damages, or expenses arising directly or indirectly from the sale, handling or use of the goods, or from any other cause relating thereto. Sign Solutions’s liability, in any case, including for claims of breach of warranty or negligence is exclusively limited, at Sign Solutions’s option, to the replacement of goods not complying with this agreement, the repayment of, or crediting Buyer with, an amount equal to the purchase price of such goods, or repairing or arranging for repair of the goods. The remedies contained in this paragraph constitute the sole recourse of Buyer against Sign Solutions for breach herein, whether of warranty or otherwise. As long as Sign Solutions makes a good faith effort to rectify any breach, the remedies provided for herein shall be deemed satisfied.

17. SELECTION

Buyer represents that the goods sold hereunder are fit for their actual or intended use and that Buyer placed no reliance on Sign Solutions’s skill or judgment in selecting suitable goods or materials or in the design of suitable goods and materials.

18. INDEMNITY

Buyer agrees to indemnify, reimburse and save and hold Sign Solutions, its respective stockholders, officers, directors, attorneys, agents, members, managers and employees (collectively, “Indemnified Parties”) harmless from, of and against any and all claims, losses, liabilities (including, but not limited to, strict liability in tort), obligations, demand, suits, judgments, settlements, causes of action, legal proceedings, penalties, fines and other sanctions and costs and expenses, including, but not limited to, legal and investigative fees and expenses incurred in connection therewith, which may result in any manner out of claims against Sign Solutions for Buyer’s or Buyer’s customer’s use, sale or handling of the products.

19. GOVERNING LAW AND JURISDICTION, DISPUTE RESOLUTION

All Orders shall be governed by and construed in accordance with the laws of the State of Texas, including the Texas Uniform Commercial Code. Any judicial proceeding arising out of this agreement shall be adjudicated in a Texas state court of competent jurisdiction with venue of the action being situated in Harris County, Texas. By entering into this agreement, Buyer hereby submits itself to the jurisdiction of the state courts of Harris County, Texas.

20. SEVERABILITY

If any one or more of the provisions contained in this sales terms and conditions agreement shall be declared invalid, illegal or unenforceable in any respect under the applicable law, the validity, legality and enforceability of the remaining provisions contained herein shall not in any way be affected or impaired, and in such case the parties hereto oblige themselves to reach the purpose of the invalid provisions by a new, valid and legal stipulation.

21. PRIVACY POLICY

Sign Solutions, Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured it will only be used in accordance with this privacy statement.

This Privacy Policy provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are aware of any changes. By using this website, you consent to the terms of the Privacy Policy in effect at the time of use. This policy is effective from May 1, 2025. It was last updated May 1, 2025.

Information We Collect

Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data. This information is collected automatically when you visit our website through cookies, third-party tracking technology and server logs. We may share this data with partners in order to enhance the functionality of the website.

Information that you provide by sending emails or completing forms on our website, such as when you request a copy of a brochure, request a quote, or complete a credit request application.

Information provided to us when you communicate with us for any reason.

Use of Cookies

On occasion, we may gather information about your computer for our services. Such information will not identify you personally as it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

We may gather information about your general internet use by using a cookie file. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

All computers have the ability to automatically accept or decline cookies. This can be done by activating the setting on your browser which determines whether you want to disable cookies. Please note that should you choose to disable or decline cookies, you may be unable to access particular parts of our website.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

• To provide you with information requested from us, relating to our products or services.
• To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
• To meet our contractual commitments to you.
• To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
• If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Further, we may use your data so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

If you are a new customer, we will only contact you when you have provided consent and only by those means you provided consent for.

Storing Your Personal Data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

Disclosing Your Information

We do not disclose any information to anyone, ever. Any information we receive, is never shared with anyone. This includes, where applicable, our subsidiaries, our affiliates, our parent company and its other subsidiaries (if any).

You might find links to third-party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to Information

Should you wish to receive details that we hold about you please contact us using the contact details below.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at:

Business Address:
Sign Solutions, Inc.
22650 Mueschke Rd.
Tomball, TX 77377

Email: motivate@signsolutions.com

Consent

By using this site, you consent to these terms and conditions and our privacy policy. If we decide to change our policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.